Informativa sulla privacy

Ultimo aggiornamento: 14 settembre 2026

Privacy Policy

This Privacy Policy describes how RHOVE HOME (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rhovehome.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Data Controller

The data controller responsible for your personal information is:

Netpub SRL
Via Lorenzo Mascheroni 14, 20145 Milano (MI), Italy
VAT Number (P.IVA): IT12484360966
REA: MI-2664713
Email: info@rhovehome.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. If you do not provide the information marked as required (for example, at checkout), we may be unable to process your order or provide the requested Service.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you (Art. 6(1)(b) GDPR), including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, and facilitate returns and exchanges.
• Marketing and Advertising. Where you have given your consent (for example, by signing up to our newsletter), we send you marketing, advertising and promotional communications by email (Art. 6(1)(a) GDPR). You can withdraw this consent at any time using the unsubscribe link in any marketing email, at no cost.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity, based on our legitimate interest in keeping our website secure for you and other customers (Art. 6(1)(f) GDPR).
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services, based on our legitimate interest in being responsive to you and maintaining our business relationship with you (Art. 6(1)(f) GDPR).
• Legal Compliance. We may process your information where necessary to comply with a legal obligation to which we are subject (Art. 6(1)(c) GDPR), for example accounting and tax record-keeping.

Automated Decision-Making

We do not carry out solely automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, to run analytics, and to better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site for analytics and advertising purposes.

Where required by applicable law, non-essential Cookies (such as analytics or advertising Cookies) are only placed on your device after you have given your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings available on our Site, or by adjusting your browser controls. Please keep in mind that blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information, and we do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 14 (the minimum age of digital consent under Italian law) without the consent of a parent or legal guardian. If you are the parent or guardian of a child who has provided us with their personal information without your consent, please contact us using the details below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including to maintain your account, provide the Services, comply with our legal obligations (including tax and accounting record-keeping obligations under Italian law, generally 10 years for invoicing data), resolve disputes, and enforce our agreements.

Your Rights

Under the GDPR, you have the following rights in relation to your personal information, which are not absolute and may be subject to exceptions provided by law:

• Right to Access: request access to the personal information we hold about you.
• Right to Rectification: request that we correct inaccurate personal information.
• Right to Erasure: request that we delete your personal information.
• Right to Restriction of Processing: ask us to stop or restrict our processing of your personal information.
• Right to Data Portability: receive a copy of your personal information in a structured, machine-readable format and request its transfer to a third party.
• Right to Object: object to processing based on our legitimate interest, including for direct marketing purposes.
• Right to Withdraw Consent: where we rely on your consent, withdraw it at any time without affecting the lawfulness of processing before withdrawal.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us first at info@rhovehome.com so we can try to resolve the issue directly. You also have the right to lodge a complaint with the competent supervisory authority. In Italy, this is:

Garante per la protezione dei dati personali
Piazza Venezia 11, 00187 Roma
Website: www.garanteprivacy.it

If you reside in another EEA country, you may also contact your local data protection authority.

International Users

We may transfer, store and process your personal information outside the country you live in, including outside the European Economic Area. Where we do so, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or transfers to countries recognized as providing an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Netpub SRL
Via Lorenzo Mascheroni 14, 20145 Milano (MI), Italy
Email: info@rhovehome.com

For the purpose of applicable data protection laws, RHOVE HOME is the data controller of your personal information.