Contact us
Do you need help with your order?
Our team is always ready to assist you, whether you have a question about a product, your order, or an unexpected issue. We’re committed to helping you as quickly and efficiently as possible.
info@rhovehome.comContact Us
Monday to Friday: 9:00 a.m. - 6:00 p.m.
Saturday & Sunday: closed
FAQ
What are your delivery times?
Europe: orders placed before 22:45 ship the same day. Delivery within the EU takes 4–7 working days.
We ship to every country except a few islands outside our delivery area: if your country is available at checkout, we can deliver to you. Tracked international shipping is included on all orders at no extra cost.
When will I receive my order?
Delivery usually takes 5 to 7 business days from the shipping date. Please note that delivery times may vary slightly depending on your location and the courier service.
Can I return my order?
If you're not satisfied with a product, you can return it within 14 days without giving a reason. Here's what to do:
1. Email info@rhovehome.com with your order number. Telling us why you're returning it helps us improve.
2. We'll get back to you with the best way to return your package.
3. Pack the items, ideally in their original packaging, and ship them to the address we provide.
4. We check every item on arrival: if everything is in order, you'll receive your refund within 7 working days.
What are the conditions for a full refund?
- Use the original packaging if possible, to avoid damage in transit.
- Products must reach us intact, undamaged and unused.
My items arrived damaged or aren't working properly. What should I do?
Sometimes things go wrong — at the supplier, in our warehouse or in transit. When that happens, we do our best to fix it as quickly as possible! Contact our customer service as soon as you receive your item at info@rhovehome.com and send us as much information as you can:
- Photos of the packaging and the defect
- A description of the problem
- Your order number
My items are damaged or not working properly. What should I do?
Sometimes things go wrong — with the supplier, in our warehouse, or during transit. When that happens, we do our best to resolve the issue as quickly as possible!
Please contact our customer service immediately after receiving the item at info@rhovehome.com and provide us with as much information as possible so we can assess the issue and offer a suitable solution.
Having trouble installing a product?
Having trouble with our suction hooks or other products? Get in touch and we'll help you right away.